INTRODUCTION
According to our Privacy Policy, we gather personal data on users directly or using third parties who are on our behalf. We understand the value of your privacy, and that is why we present our Privacy Statement detailing how we collect and communicate personal data when you use our platform and the related services, and contact information in case there are any questions regarding that. It is important to note that our policies might not be the same as those of other airline websites that are run under our license. It is to be remembered that Terms and Conditions also govern your usage of our services.
Flyviago.com, a prominent global provider of travel services, connects travelers to a range of services and products supplied by third-party companies, including air travel, car rentals, accommodations, and travel insurance. This process requires sharing personal information with third-party organizations, such as online flight service companies, car rental firms, hotel suppliers, and others.
For further information regarding the specifics of the data we share with external websites and the recipients of this data, please refer to the section called How We Share Your Data in this Policy. Please be aware that this Policy does not cover how third parties utilize personal data for flight services, and we cannot be held liable for such usage.
You might lack authority over your personal data, including the ways we utilize and share it. For additional details, please consult the "Your Options and Rights" section of this Policy.
Summary of the policy
How Flyviago Share Your Data:
Our organization communicates your information to various teams and advertisers via social media platforms and service providers, including information related to your payment card. We use this information to improve our services and ensure you receive the best experience possible.
Information we collect:
When travelers book or reserve a flight ticket through our Services, we collect data directly from them. Additionally, when they utilize our mobile application during their travels, we gather information about their devices.
Ways We Safeguard and Manage Your Data:
We have a committed group of technical and physical security experts protecting our data and information. Your information will be kept for as long as your account remains active, allowing easy access to your past booking details.
Cookies:
Our services become effortless thanks to cookies. Your previous search data is stored and readily available through the use of cookies.
Children's Information:
We do not retain any data regarding children. If they are below 16 years old, we do not maintain their information without permission from a parent or guardian.
How We Use Your Information:
Your information is used to provide our services and improve your experience. We showcase the record of your past transactions and reservations on our platform. Moreover, we provide travel offers and discounted vouchers to support you.
How to connect with Us:
If you require help or have any inquiries, don't hesitate to contact one of our customer service agents.
How We Share Your Data:
Our organization, along with our various teams, can access your information, which will be advantageous for the following:
- We share the details with our company: After a booking is finalized, we pass the information to our company, which will verify that all ticket details align with the information on your government-issued ID, like your Passport, and will give you the booking code.
- Accessing your account: ravelers might require information about their past tickets, which can be retrieved on our website or by reaching out to an agent.
Data we gather:
Our site securely maintains the information of travelers who participate in activities like booking a flight or looking for new reservations. We organize the information into different categories to guarantee its protection.
- Details regarding your reservation: This will be pairs of cities, names of passengers, their age, passport, country of residence, reservation reference number, etc.
- Personal data: We collect your name, age, birth date, gender, email address, and a photo.
- Payment information: We will retain your billing address, credit card information, and debit card details. Moreover, details of additional payment methods will be included here as well.
- Preferences: Your preferred airport, your preferred meal, your preferred sitting and any other type of preferences that you have associated with your travelling will be saved, and you will not have to fill them again in the future.
You will have the option of not saving the data, yet you will need to save some information that cannot be done away with. You can also lose access to the services in case you decide not to save your data.
How We Use Your Information:
We make use of your information in the following ways:
- When working with our travel agents, your information is shared to assist in creating your reservation or to provide your booking confirmation code along with your chosen flight, class, and seat.
- For help via social media: If you're looking to locate your booking on our social media help pages, we will have the details you need available there.
- With third-party service providers: If you reach out for support from our travel partners or use external websites to purchase a ticket, we will share essential information to help find your reservation, secure accommodation, or arrange car rentals.
- With our business associates: We share and provide your personal information to our business associates. If you engage with our travel partners to find or search for a flight, we will offer them the necessary information.
- Upon your request: By clicking on Save My Details, all your information will be retained if you ask us to do so or grant us permission.
- Sharing the details for booking confirmation: Please supply our reservation department with your banking information, including card details, name, gender, age, and country, to finalize your reservation.
- To our online storage: Your information and personal data are securely kept on our online storage system.
- Trip history: The system keeps a record of our past bookings, making it easy to access details without errors.
Should you choose not to share your information and opt out of the 'save my details' option, you will lose the ability to view your booking or trip history later, and could find yourself unable to access the link.
How We Store and Protect Your Data:
We guarantee the security and preservation of your information for the purposes listed below:
- Bank account details: To clarify, your banking information will only be stored if you give us permission to do so. After you authorize us to protect your data, it will be sent to our server and used for transactions like ticket buys, taxi hires, and refund applications.
- In case of loss of your personal item: If you lose track of your personal items, such as the luggage you checked at the airport, you can find information about your baggage or other possessions on our website.
- Active account: We keep your information only while your account remains active on our site. After you deactivate your account, your personal data will be deleted from our servers. Nonetheless, if you choose to reactivate your account, you will have the option to recover your data whenever necessary.
Cookies:
Cookies are generally stored on the user's computer hard drive or in a web browser. They enable a website to retain information about the user for each visit, including the last visit and search history. Airlines use different categories of cookies, which they divide into three sections.
- Required cookies: Required cookies: We need essential cookies on our website. To access the site, you have to agree to the cookie acceptance so that you can use its features, including basic ones.
- Serviceable cookies: To see the searches you had made previously on our site, the cookies need to be enabled. The first time you visit our site, make sure you take all cookie preferences. We will allow cookies, and you will also have access to exclusive deals, vouchers, and discounts.
- Advertisements: In case a customer provides us with the permission to post or place their opinions on our social media, we will be allowed to use customer feedback on advertising. This is a compulsory feature that does not store any personal information like address, email, phone numbers or flight booking information.
Children's Information:
Our policies forbid keeping children's information without the approval of their parents. Additionally, children under the age of 16 are not permitted to book seats. If you have concerns regarding the storage of personal information for your child or any minor, please feel free to contact us using the details found in the Contact Us section.