What is the Royal Jordanian Cancellation Policy?

You booked your Royal Jordanian flight weeks ago. Now your plans have turned back, and leave you in a condition where you are reading an email confirming you that you are receiving, wondering how much you will be getting your money back.

That feeling is frustrating. Most passengers only discover the fine print after they have already tried to cancel, and by that point the fees have already hit their account.

Here is the good news. The Royal Jordanian Cancellation Policy is far more straightforward than it looks once someone breaks it down in plain English. Whether you bought a budget Economy Saver fare or a fully flexible Crown Class seat, understanding your Royal Jordanian flight cancellation rules before you act is what keeps your refund intact.

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Understanding the Royal Jordanian Cancellation Policy

The Cancellation Policy of Royal Jordanian is based upon one very simple concept. Your eligibility for a refund and any charges you have to pay depend on only two key factors: the kind of fare you've bought and when exactly you decide to cancel.

Royal Jordanian has split its tickets into four tiers based on their fare category. There are different rules to each of them and different flexibility and a very different result if your plans go wrong.

There is a detailed explanation of each fare class for you:

The first thing to note is that on a voluntary cancellation, Royal Jordanian service charges and YQ surcharges will not be refunded. In either case, it doesn't matter what type of fare you might be using, make sure to consider it before making decisions.

Royal Jordanian Cancellation 24-Hour Policy

Here is the one rule every American traveler booking Royal Jordanian flights needs to know before anything else.

The Royal Jordanian Cancellation 24 hour policy gives passengers a risk-free window to cancel any booking without paying a single penalty. Within this window, you get a full refund including all taxes and fees paid at checkout.

For US and Canada bookings specifically, the rule works like this:

• You must cancel within 24 hours of making the original booking
• Your flight departure date must be at least seven days away from your booking date
• The cancellation must be made before the 24-hour window closes regardless of the time of day

The rules differ for tickets outside the US and Canada. Passengers in those regions can only cancel fee-free on the exact same date the ticket was issued, as long as the flight is not less than seven days away.

There are two ticket types that are not eligible for this free cancellation window:

• Special discount tickets or heavily discounted sale fares
• Frequent flier miles or award tickets purchased using redemption points

If your trip seems kind of dubious when you book it, it's always the best and most budget-friendly decision to cancel within the next 24 hours.

Royal Jordanian Cancellation Fee Breakdown

Once the window of Royal Jordanian Cancellation 24 hrs Policy ends, there will be a fee to cancel the ticket. The cancellation fee of the Royal Jordanian is different for different classes of services, time of cancellation and domestic or international service.

Once the risk-free period has ended, these are the things any traveller can expect to face:

Economy Saver Fares

These are the most restricted tickets and carry the harshest penalties. Base fare is fully forfeited after the 24-hour window closes. Royal Jordanian will only refund government taxes that are unused and refundable. There are no exceptions to this rule for voluntary cancellations.

Economy Flex Fares

These tickets are geared toward individuals who want more space. Typically, the cancellation fee is between $50 and $150 on short-haul domestic flights and up to $150 on international flights. If there is any amount still remaining after payment of the fee, it will be returned to the method of payment.

Business Class and Crown Class Fares

The most flexible seats by far are these! Generally, passengers who cancel long before their flight date have very little to no fee if there is any cancellation fee. Full refunds are made back to the original method of payment with adequate advanced notice.

Timing also plays a major role in how much you will pay:

• Canceling two weeks before departure on an economy class fare on a long-haul route like Amman to New York carries a fee of around $200
• Waiting until two days before that same departure pushes the penalty closer to $300
• Canceling on the day of departure in most cases results in a full forfeiture of the ticket value

Always check the exact fare conditions attached to your specific ticket at the time of booking. Those conditions are listed on your e-ticket and are also accessible through your Royal Jordanian account under Manage Booking.

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Voluntary vs. Involuntary Cancellations: What is the Difference?

This is where a lot of passengers get confused, and it matters a great deal because the refund outcome is completely different depending on which category applies to you.

Voluntary Cancellation means you are the one choosing to cancel the flight. Your refund eligibility is governed by your fare rules, and the Royal Jordanian cancellation fee structure described above applies in full.

Involuntary Cancellation is the cancellation of your flight by Royal Jordanian.If this is the case, the airline must refund you your unused share of the ticket, no matter what ticket type you had. The YQ surcharge cannot be refunded due to voluntary cancelations, except as provided by the involuntary cancellation rules. 

Passengers qualify for an involuntary refund specifically when:

• A planned flight was canceled by Royal Jordanian.
• There is no other route with Royal Jordanian airline that can be accessed within 24 hours from the date of the initial flight.
• You cannot arrive 24 hours earlier than your planned date of arrival at your destination by any other type of transport. 
• No alternative carrier can get you to your ticketed destination within 24 hours of your original arrival time
• Royal Jordanian cannot offer any other acceptable alternative

For passengers traveling from the UK or EU, additional compensation rights may also apply. Depending on how much advance notice the airline provided, eligible passengers may receive up to $650 in additional compensation on top of their standard refund.

How To Cancel Royal Jordanian Flight?

If you know which method is most suitable to your situation, then it is easy to cancel your Royal Jordanian flight! There are three choices, depending on the way you originally booked your ticket.

Option 1: Cancel Online Through the Royal Jordanian Website

This is the fastest way and most effective for cancellations of tickets (where the cancellation was done directly through rj.com) that are simple.

• Go to the Royal Jordanian website.
• Next, click on "My Booking" in the right-hand upper corner of the homepage.
• Please register or use your booking reference and surname
• Locate the book you wish to cancel from your active bookings list.
• Click Cancel and then follow the screen prompts.
• Please check the Royal Jordanian cancellation fee overview before confirming the request.

Option 2: Cancel by Phone

However, if you require further information on your refund before you make your booking or are travelling in a complex manner, you can rely on the customer support team of Royal Jordanian +962 6 5100000 for your needs. Always bring your booking reference and some sort of identification with you when making phone calls.

Option 3: Cancel at an RJ Sales Office

Tickets bought at any of the Royal Jordanian sales offices should be cancelled at the nearest RJ sales office. Please bring the original receipt for your payment, and a valid photo ID with you. Tickets purchased through the corporate or government channel should be returned and claimed back via the corporate or government who bought them.

There is one thing for passengers, who booked their trip through a third party travel agent, to note: They need to cancel their trip directly with the third party travel agent. Royal Jordanian will not be able to cancel bookings issued by the agents.

There is one important note for passengers who booked through a third-party travel agent. They must cancel directly with that travel agent. Royal Jordanian cannot process cancellations on bookings issued through external agents.

How To Request a Refund From Royal Jordanian?

If your cancellation is accepted, the refund is started. In normal circumstances, refunds are processed back to the method of payment when the Royal Jordanian is paid. If the ticket was issued by the retailer, please send your refund request to them.If you obtained the ticket from the retailer, please return it to the retailer for a refund.

• For those who buy tickets on rj.com or the Royal Jordanian Mobile App: Email ibesupport@rj.com and request a refund. Provide your booking reference, booking name on the ticket and your reason for cancelling.
• Purchased via the Royal Jordanian Call Center: Send your Request to rjcc.sales@rj.com including full booking details and identification information
• Tickets bought at an RJ Sales Office: Go to the nearest city ticket office in the Royal Jordanian city with the receipt of payment and your valid photo ID.

Refund timelines to expect

• Credit card refunds are made within 7 business days after having received all necessary documents from Royal Jordanian.
• This refund can take up to two billing cycles to show up on your credit card bill once it has been processed.
• If the refund is not appearing after 2 billing cycles, please contact your card issuer directly.

Tickets will be accepted for 12 months from the date of issue for a refund.  Waiting beyond that window means Royal Jordanian will no longer accept your refund request under any circumstances. For requests submitted within the final month of that 12-month validity period, passengers must visit an RJ sales office in person with valid proof of identification to complete the process.

For refunds connected to a lost paper ticket, an additional administration fee of $50 applies and a signed indemnity form is required before Royal Jordanian will process the refund.

Final Thoughts

You now have all the information regarding the Royal Jordanian Cancellation Policy. And all about any cancellation charges that may apply to the type of fare you've booked and the route of which you will receive a refund. The key timeframe is the 24 hours, and you will want to take the best advantage of it. Don't always assume that you're paying the correct fare, as you could end up losing hundreds of dollars. If you have already changed, please head to rj.com to get your cancellation to begin today. Your money should be returned to you.